FAQ

A: We specialize in manufacturing intelligent grinding and polishing equipment and matching abrasive materials & additives. Our equipment line includes fully automatic grinding machines, vibratory grinders, centrifugal polishing machines, magnetic grinding machines, deburring machines, mirror polishing equipment and other surface treatment machines. We also supply a full range of consumables: grinding abrasives, polishing brighteners, grinding fluid additives, metal grinding additives, eco-friendly additives, rust-proof additives and more, ideal for precision parts, metal workpieces, hardware and various surface finishing processes.

A: Our equipment and additives feature wide compatibility, working perfectly with stainless steel, aluminum alloy, copper, zinc alloy, carbon steel, titanium alloy and other common metals, as well as selected non-metal workpieces. For special materials or high-precision finishing demands, we offer tailored product recommendations and customized solutions to guarantee ideal surface treatment results.

A: Our intelligent machines come with stable performance, high automation and high processing efficiency, cutting down labor costs significantly. They deliver uniform grinding and polishing, excellent surface smoothness, thorough deburring and rust removal. Additionally, our equipment boasts low energy consumption, easy operation and maintenance, long service life, and adjustable parameter settings to fit diverse workpiece and production requirements.

A: Yes, we provide full customization services. For grinding and polishing equipment, we can customize machine size, functions, power, control system and processing parameters based on your workpiece specs, daily output and workshop layout. For abrasive additives, we can adjust formulas, performance indicators and packaging specs to match your processing needs and usage scenarios.

A: We offer professional OEM & ODM services for global clients. We can produce branded products with your custom logo, and design exclusive packaging and labels as per your requirements. We have rich experience in cross-border OEM cooperation, strict quality control systems, and reliable on-time delivery.

A: MOQ varies by product type. We accept small-batch custom orders for complete grinding machines; for abrasive additives and consumables, MOQ is highly flexible. Please send your detailed requirements to our sales team, and we will offer a suitable MOQ and competitive quote promptly.

A: To issue a precise, detailed quote, please provide these details: specific product model/type, order quantity, customization requirements (if any), destination port and preferred shipping terms. You can send an inquiry email or reach our online sales manager, and we will reply with a formal quotation within 24 working hours.

A: Yes, we offer exclusive bulk discounts for large orders. The larger the order quantity, the better the unit price. We also provide extra benefits for long-term partners, including discounted pricing, priority shipment and free technical guidance. We aim to build long-term, win-win partnerships with overseas buyers.

A: We accept mainstream international payment terms: T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union and PayPal. Our standard term is 30% advance deposit for production, and 70% balance paid before shipment. Flexible payment terms can be negotiated for long-term, stable clients.

A: For standard in-stock products, we can arrange shipment within 3-7 working days after receiving the deposit. For customized equipment, the lead time is normally 15-30 working days, depending on customization complexity and order volume. The exact delivery date will be confirmed in the quotation and sales contract.

A: We partner with reputable international freight forwarders, and provide sea freight, air freight and express delivery services. Sea freight is the most cost-efficient option for large, heavy equipment; air freight or express delivery is recommended for small-batch additives and spare parts. We can also deliver goods to your designated port or address as requested.

A: Yes, we use sturdy, professional export packaging. Equipment is wrapped with waterproof fabric, shockproof foam and secured in plywood cases to prevent collision, moisture and damage during long-distance transport. Abrasive additives are packed in sealed, durable bags or drums, with clear labels and complete shipping marks, fully compliant with international transport standards.

A: All our grinding and polishing equipment and abrasive additives meet strict international quality standards and pass full inspection before delivery. We enforce strict quality control throughout every production stage, from raw material sourcing to finished product assembly. We can provide quality certificates and test reports upon request.

A: We offer comprehensive after-sales support for global customers. The equipment comes with a 12-month warranty (excluding wearing parts). Within the warranty period, we provide free non-human-damaged spare parts and remote technical support. We also offer lifelong maintenance services, paid spare parts supply and technical upgrade support after the warranty expires.

A: We provide detailed English operation manuals, video tutorials and installation guides with every order. Our professional technical team offers remote assistance via email, video call and online chat to solve operation, debugging and troubleshooting problems quickly. For large bulk orders, on-site technical guidance can be arranged upon negotiation.

A: We conduct strict product inspections and secure packaging before shipment to ensure intact delivery. If goods are damaged due to transport accidents, please keep all packaging materials, take clear photos immediately, and contact us and the logistics company promptly. We will assist you with insurance claims, and arrange replacement or repair for damaged goods as soon as possible.